Privacy Policy

Services Include

• Satellite audio services delivered by 3rd Party Providers
• Streaming audio services for Car Radios
• All other specialty services such as marine, aviation weather, and traffic plans broadcast over the Radio

The Services Expressly Do Not Include

Safety and expediency services provided in-vehicle or through a mobile safety companion app. All such services are operationally independent of any audio services subscription, and there is a separate privacy policy offered by your vehicle manufacturer for connected vehicle services or for the mobile safety companion application.

Please refer to your vehicle owner's manual or website, services, or the website for the respective mobile safety companion app for more information about data collected and used about users of these safety and convenience services.

The Privacy Policy is "NOT APPLICABLE" or Directs To

• Personal data collected by the manufacturer of a connected speaker, TV, or other device through which you access the Services.
• Personal data collected or used by anyone to whom you grant access directly.
• Personal data you instruct us to provide to a third party.

Why RadioTravoAssist Collects Your Private Information

Here are the significant reasons for RadioTravoAssist to collect your private information:

1. Render hassle-free Satellite Radio Services by giving access to Satellite Radio services, creating and managing your account on Services, personalizing your service, and exercising territorial limits where required.
2. Internal business commitments, which aim at improving RadioTravoAssist services; market research and auditing; understanding how you use our services, including examining and analyzing trends with regard to the usage of satellite radio services.
3. Marketing processes involve emailing offers, invitations to events, and similar information from RadioTravoAssist and/or its third parties.
4. Advertising designed to tailor content, including advertising and listening recommendations, based on your location on the Services and on other websites and services.
5. Administrative purposes behind collecting your private information aim at investigating and preventing fraud and surreptitious activities.

Information Sourced and Collected by RadioTravoAssist

RadioTravoAssist reserves the right to collect the following information:

• Account details: Name, mailing address, email address, and phone number provided during registration for the subscription plan.
• Payment info: Credit card and other billing details used for subscriptions.
• Vehicle data: Vehicle identification number (VIN), make, model, and connected device usage information.

Privacy Options

• Privacy rights: Manage cookies, opt-out of data sharing, or submit requests through www.radiotravoassist.com.
• Limits & Essential Requirements: State-specific consumer privacy rights permit requests to recognize, correct, or remove personal data of the end service users.

The Scope of This Policy Is Not Applicable To

• Personal data accessed through the manufacturer of a connected speaker, TV, or other device through which customers will be granted access to the services.
• Personal data gathered or used for granting direct access to any 3rd Party entertainment and music services.
• Personal data indicated by the customer for providing to a third party.

Automatic Collection of Device Data

RadioTravoAssist collects Device Data in accordance with the protocols of service providers, or third parties wherein we have a direct business understanding.

The Device Data is storable and/or accessed through the computer, tablet, and mobile device, in addition to streaming media players, gaming consoles, home audio systems, connected speakers, and other wearable devices.

Typical Device Data Stored by RadioTravoAssist

• IP address, mobile, or connected device identifier available to the end user device by the device manufacturer.
• Device information related to the model, operating system version, date/time of access, and other mobile network information.
• Device location collected through the IP address, including ZIP codes of the respective state, province, and city.
• Accurate details of geo-location as permissible under the applicable law and in agreement with your privacy rights and choices.
• The nature of use of Satellite Radio services, including information related to the format and subscription and the Services accessed by the customer.
• RadioTravoAssist may also record listening patterns, preferences of channels and stations, playlists, search terms, downloads, timelines, types of content viewed, driving patterns, and driving conditions.

Cookies and Collection of Device Data Used by RadioTravoAssist

(a) RadioTravoAssist stores information in cookies and local storage in web browsers and browser add-ons. Information stored in cookies and similar web storage mechanisms is collected for providing secured and consistent Satellite Radio services.

(b) Information stored in cookies is also utilized for studying patterns of use on the services and studying the effectiveness of customer interaction, which is regarded for service integrity.

(c) Information is also collected to look into crash analytics, record and collate device maintenance, while also measuring and managing overall performance of services provided by suppliers.

(d) Essential Cookies are not disabled on www.radiotravoassist.com as these help in enhancing the overall functionality of the website.

However, the browser used by the end user may provide the ability for disabling, declining, or clearing cookies and local storage. The information collected through cookies becomes useful for providing personalized services.

(e) There are 3rd Party cookies on the website that offer improved and optimized advertising campaigns. RadioTravoAssist may collect information of such advertising campaigns to maintain the legitimacy of entertainment and music delivered on the devices.

Information Collected Through Session Replay Technology

RadioTravoAssist is the 3rd Party supplier of Satellite Radio Services.

We record broadcast programming and User Interaction through the use of Session Replay Technology, which includes pages visited on the website, sections of pages visited, and clicks on links on the website.

We may use this information and share it with other 3rd Party service providers for internal business communication. Such interaction is necessary for improving the quality of services and addressing concerns related to functionality.

Use of Pixel Tags in Website

Small graphic images besides allied web programming codes like web beacons, also referred to as pixel tags, 1x1 GIFs, or clear GIFs, are extensively used in our web pages and email messages.

These technologies help understand how end users interact with the Services, record the total count of visitors, review the efficiency of offers and ad campaigns, and track event data such as purchases, downloads, clickthroughs, page views, product pages, and songs listened to.

Web beacons are also utilized for counting email messages and their routine interactions.

Integration of Embedded Scripts

www.radiotravoassist.com is using embedded scripts for collecting information about the behaviour of users in relation to the broadcast services provided through Satellite.

These scripts also record the behaviour of a user in relation to the time spent on webpages.

Information Collected Through Social Media and Other Third-Party Platforms

www.radiotravoassist.com will record interactions with social media or other third-party platforms, including “like” or “share” content.

We receive and record interactions made by customers on Social Media and Third-Party platforms.

Personal data collected and stored by the third party will align to the third party's privacy practices, including whether the third party intends to share data with radiotravoassist.com, the types of data shared, and your choices regarding what is visible to others on that third-party website or Satellite Radio Services.

There are also instances wherein third parties may allow the user to eliminate the application or feature. On the contrary, radiotravoassist.com may retain data previously collected.

Meta or Google may place cookies on your device or on the Services that collect information about your use of the Services, IP address or other device identifiers, and which pages you visit on the Services.

The third-party platform may be able to collect personal data about you on your visits to the Services irrespective of your acceptance of the feature and whether or not you are logged into or have an account on any of these platforms.

Public Disclosure of Information

Services from radiotravoassist.com may include message boards, chats, forums, as well as other public areas such as “Community Forums” whereby the end user may network with others and post or submit comments, images, and content.

The customer who chooses to disclose information in such a Community Forum will be regarded as public.

Likewise, information posted by the customer on social media or third-party platforms shall be open and available to the public. The Privacy Policy shall not be applicable with respect to the collection and use of such public information.

Therefore, customers and users should consider carefully before posting or using personal data prior to disclosure.

Public Broadcasting / On Air

Customers who share their personal information and other means of data on radiotravoassist.com for making a birthday announcement, comments or suggestions, or content requests shall be shared and used with regard to the Terms of the Privacy Policy.

Such information is used by radiotravoassist.com for making name and request announcements on Sweepstakes, Promotions, and Surveys.

Acceptance of Promotions

Customers or intended users who participate in a Promotion shall wilfully agree to the provisions and conditions, apart from the rules governing the Promotion and specific requirements.

This may include allowing the sponsor(s) of the Promotion to use the name, voice, likeness, or other indicia of persona in advertising or marketing materials as permissible under the jurisdiction of the state or province.