Clear information about cancellations, refunds, billing and subscription-related requests.
RadioTravoAssist manages a comprehensive, yet simple Refunds and Cancelations Policy with a keen focus on customer relationship. The satellite audio subscriptions of RadioTravoAssist are Non-refundable, and the Cancelation of subscription plan shall only be engendered after the consummation of the paid term of specific plan.
The request for cancelation of the subscription plan by calling on: +1 (833) 595-1923. Talk to one of our service executives who will guide you through the cancelation procedures.
The Satellite Audio Subscription Plans billed through Apple, Google Play, Roku, or T-Mobile must be cancelled directly through those respective provider settings or account pages.
The Monthly subscription plans are Non-refundable unless you (the customer) forward the request for cancelation within 7 days of initial purchase.
The customers are eligible for prorated refunds only if the request for the cancelations is forwarded to RadioTravoAssist within 30 days of purchase.
Physical radios and accessories can be returned to the Supplier within 30 days of purchase, but returning hardware does not automatically cancel your active subscription.
All subscriptions offered through Radio Travō Assist are charged on a one-time basis for the selected subscription period. Subscriptions do not automatically renew, and customers will not be charged for a subsequent subscription period without placing a new order.
Each subscription will expire at the end of its stated paid term unless the customer purchases a new subscription.
Customers may contact our customer support team to request cancellation or assistance with their subscription. Cancellation requests can be submitted by telephone or through our designated customer service email address.
Cancellation does not automatically entitle a customer to a full or partial refund. Refund eligibility will be assessed in accordance with the applicable refund terms and consumer protection laws.
The applicable refund terms, including any eligibility period, exceptions and conditions, will be clearly disclosed to customers before purchase. Nothing in this policy limits any mandatory refund or cancellation rights available under applicable law.
Customers will receive confirmation of their purchase, including the selected plan, amount paid and subscription duration. As subscriptions do not automatically renew, no further subscription payment will be taken unless the customer places a new order.
(a) You agree to provide current, complete and accurate purchase, payment and account information for all purchases made on www.radiotravoassist.com. You also agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, which is required for smooth completion of your transactions and contact you as needed.
(b) You represent and warrant that:
All requests for Refunds and Cancelations shall be forwarded on:
The Customer Service executives at RadioTravoAssist will help and guide you through the process.